Call Center Executive Positions at Strategis Insurance – 2 Openings

Location: Dar es Salaam

Strategis Insurance Tanzania

Specializing in providing cost-effective and tailored health and general insurance plans for the Tanzanian industry.

JOB OPPORTUNITY

Position: Call Centre Executive (x2)

Expected Appointment Date: Immediately

Division: Medical Insurance

Department: Business Development – Business Retention

Location: Dar es Salaam

Main Responsibilities:

1. Answering all incoming calls promptly according to the company's set standards.

2. Addressing queries, requests, and complaints, resolving them or redirecting to relevant departments or personnel as necessary.

3. Conducting follow-ups on reported matters to ensure closure.

4. Making necessary system logs and data entries.

5. Reporting any irregularities in system performance.

6. Responding to approval requests promptly.

7. Providing general information to providers and members/clients as guided by supervisors.

8. Preparing and delivering reports as required by supervisors.

General Performance Standards:

• Ability to work with minimal supervision.
• Maintaining a positive and friendly attitude towards all customers (external and internal).
• Assisting in other operational areas as requested by Management.
• Flexibility to work on a shift basis at all times, including weekends and public holidays.
• Attending to other duties assigned by supervisors.

Education and Specialized Training:

• Diploma or Advanced Diploma in clinical medicine or related fields.
• Computer literate.
• Customer Service/Telephone Certificate.
• COP Certificate (an added advantage).

Work Experience:

• - Minimum two years of experience, preferably in a hospital environment, Call Centre, or related roles involving interactions with people.

Other Attributes:

• Fluent in English and Swahili.
• Strong communication, interpersonal, and presentation skills.
• Assertiveness and self-drive.
• Honesty, reliability, and dependability.
• Sound analytical skills.
• Speed and accuracy.
• Ability to work under pressure and manage time efficiently.
• Effective problem-solving and decision-making skills.
• Positive attitude.
• Team player.
• Proficient in Microsoft Office Certified Programs: Word, Excel, Access, PowerPoint, Outlook, and Publisher.

Mode of Application:

All applications should include the names of three official referees with their contact details. Submit applications with professionally prepared CVs, copies of supporting documents, and a recent passport-size photograph by January 18, 2024.

Address:

Head of Human Resource and Administration

Strategis Insurance Tanzania Limited

P.O. Box 7893 Dar es Salaam, Tanzania

E-mail: hr@strategis.co.tz

Or deliver in person to:

Strategis Insurance Tanzania Limited

1st Floor, Masaki Ikon Building

Plot no. 1520, Bains Avenue

Masaki, Msasani Peninsula

Note: Only shortlisted candidates will be contacted

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