Position: Host/Hostess at Johari Rotana

Position: Host/Hostess at Johari Rotana
Position: Host/Hostess at Johari Rotana 

Position: Host/Hostess

Company: Johari Rotana

Location: Dar es Salaam

Johari Rotana, a contemporary property with elegant design and exceptional facilities situated in the Central Business District of Dar es Salaam, is currently seeking dynamic and self-motivated Food and Beverage professionals to join our team.

Job Description:

As a Hostess, you will play a crucial role in providing a warm and efficient welcome to our Guests. Key responsibilities include:

  • Delivering consistently professional, friendly, and engaging service.
  • Welcoming Guests to the assigned outlet, escorting them to tables, and ensuring their needs are met throughout their visit.
  • Handling outlet reservations, managing the reservation book, and answering telephone inquiries with impeccable service.
  • Setting up the outlet before business hours in collaboration with the service team.
  • Coordinating with the service team to make necessary arrangements according to the floor plan for reservations or blocked-off tables.
  • Maintaining the cleanliness and upkeep of the outlet and entrance area.
  • Ensuring the well-being of all Guests through close, friendly, and discreet contact.
  • Familiarity with menus and ongoing promotions to make recommendations when requested.
  • Contributing to the establishment of the outlet's database.
  • Ensuring Guest satisfaction upon their departure.
  • Operating in a safe and environmentally friendly manner, adhering to health, safety, and environmental policies.

Education, Qualifications & Experiences:

Ideal candidates should possess a degree in hospitality with prior experience in the Food and Beverage Department of a hotel. Excellent written and verbal English communication skills are essential, along with knowledge in an additional language. Strong interpersonal and problem-solving abilities, computer literacy, and previous experience with Opera are advantageous.

Knowledge & Competencies:

The ideal candidate will be customer-driven, proactive, and possess an outgoing, charismatic, and approachable character. Additional competencies include:

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

How to Apply:

If you meet the qualifications and are excited about this opportunity, please submit your application by [insert specific application instructions, e.g., sending a resume and cover letter to a designated email address]. We look forward to welcoming dedicated professionals to our team at Johari Rotana.

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