Retail Operation Executive at Vodacom Dar es salaam
Company: Vodacom Tanzania
Location: Dar es Salaam
Job Description:
We are seeking a Retail Operation Executive to join our team at Vodacom Tanzania. Reporting to the Manager - Retail Operations, the role involves collaborating with franchise operators across all zones to achieve the following objectives:
1. Maximize sales revenues, with a focus on data sales.
2. Ensure an optimal customer experience.
3. Increase awareness of Vodacom products, services, and promotions among walk-in customers.
4. Bring in new high-quality connections to the Vodacom network.
5. Maintain strong business relationships with retail partners.
Key Responsibilities and Decision Ownership:
- Communicate and execute targets effectively, ensuring the achievement of company sales and revenue targets in franchised shops within the assigned zone.
- Clearly communicate targets and commission changes to franchise operators.
- Manage stock levels in franchised and flagship shops, ensuring continuous availability of M-Pesa float.
- Drive sales revenue, data, and voice usage activities.
- Monitor retail sales trends, competitor activities, and recommend strategies for retail road map formulation.
- Address shortfalls by identifying causes and implementing remedial actions, including coaching franchisee operators and shop staff.
- Conduct training for franchisee operators and their staff on Vodacom products, services, and key skills to enhance customer experience.
Core Competencies, Knowledge, and Experience:
- Good knowledge of Vodacom’s products/services and pricing practices.
- Strong analytical, presentation, and problem-solving skills.
- Stakeholder management skills.
- Excellent planning and communication skills, both oral and written.
- Service orientation and customer-centric mindset.
Professional Qualifications:
- Relevant Marketing/Business Administration degree.
- At least 2 years of experience in a sales environment.
- High level of integrity and work ethics.
Additional Responsibilities:
- Ensure implementation, maintenance, and execution of franchisee operating standards across all zones.
- Conduct systems checks, stock audits, training audits, and reconciliations on time.
- Oversee the processing of shop branding before launch and ensure maintenance and audit of a standard look and feel inside and outside each shop.
- Maintain documentation files for each shop, including franchise contracts, confidentiality documents, lease agreements, commissions, SLAs, etc.
- Generate weekly, monthly, and quarterly reports on sales trends and performance of all shops in all zones.
Not a Perfect Fit?
At Vodafone, we prioritize Inclusion for All and strive to create a workplace where everyone can thrive, regardless of their personal or professional background. If you are excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply. Our recruitment team can help you explore how your skills fit into this role or another within the company.